Shipping & Returns


Shipping

Our office and warehouse are closed on weekends and holidays. Shipping time is an additional (2-3 days West Coast, 3-4 days Midwest, 4-5 days East Coast) via our standard UPS Ground shipping. Processing and shipping time only apply to business days.

We use FedEx and UPS ground shipping services (please allow 3-5 days for delivery). Please see other shipping methods on check out. 

Once your order has shipped you will receive an email with tracking number. 

International Orders

Please contact us for a shipping quote. 

 

Returns

Items can be returned within 30 days of purchase for any reason as long as they are in their original, new condition. All returns must be pre-approved before sending. Returns can take up to 3 weeks to process – this time period includes the transit time for us to receive the return and the time it takes us to process the return once received.

Please contact us via Contact Page and we will respond with an email confirming the return.

Please provide pictures of the return in the email. Please print and include that email with your return shipment (or original order paperwork) so we can be sure you get credit. Missing paperwork will result in a slower turnaround time for return processing. Shipping fees are non-refundable, return shipping is the responsibility of the buyer.

Refunds  

Once we have received and processed your return you will receive a refund. It can take several weeks to process returns and check them back into inventory once received (not including the time it takes to receive return from shipper). Once a return has finished being processed we will complete the refund. Please note that it may take several days for the refund to post to your account depending on your bank.